Update the Vendor Admin for a Supplier Profile

  • Updated

This article provides step-by-step instructions for Super Administrators and Panel Administrators to update the Vendor Admin (primary contact) for a supplier profile on an Enterprise Supplier List. This task is necessary when the current primary contact changes and helps ensure list accuracy for Buyers.

Prerequisites

You must have one of the following roles:

Steps to Update the Vendor Admin

Follow these steps to change the primary contact for a supplier on a list:

  1. Navigate to the Admin Tools menu and select Enterprise Supplier Lists.

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  2. Click the number in the Suppliers column next to the relevant list to view all registered suppliers.

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  3. Find the supplier in the list, click the blue arrow (right side) next to the supplier's name, and select Administrator.


     
  4. Choose the new Vendor Admin:
    • If the new Vendor Admin is an existing colleague with a matching ABN, select them from the Select Existing User list.

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    • If the new Vendor Admin manages a profile with a different ABN, select Invite a new person to take over this role and enter their full name and email address. Even though they are already added as a colleague, they will not appear under existing compatible users.


       
    • If the new Vendor Admin does not have an account, click Invite a new person to take over this role to send an invitation.


       
  5. Review the discrepancy summary. Before you confirm the change, the system highlights any differences in business details (such as address or business name) between the current and new Vendor Admin.


     
  6. Confirm the change to complete the migration.

Results / Validation

  • The selected account is designated as the new Vendor Admin (primary contact) for the supplier on that list. The previous Vendor Admin will remain as a colleague.
  • If you sent an invitation instead, you can track its status from the supplier's Administrator panel until the invited colleague accepts and the migration completes. You will receive a notification once the new Vendor Admin accepts the colleague invitation.

Limits & Notes

  • When updating the Vendor Admin, the new account may need to re-provide compliance, qualification, and rate card details. This information is stored within the previous Vendor Admin's account and cannot be transferred to the new account.
  • Suppliers cannot update their own Vendor Admin account. This can only be done by an Admin of the organisation that manages the Supplier List, unless the Supplier List's settings have a different setup.
  • Accounts can only hold one unique profile on a supplier list. If the new Vendor Admin already manages another profile on the list, they cannot be designated as Vendor Admin for this profile — you will need to select a different account.

Troubleshooting

  • User not appearing in compatible list: The user may not appear due to an account details mismatch (e.g., ABN). Use the Invite a new person option in this scenario.
  • Unexpected discrepancy warning: If the discrepancy summary shows unfamiliar business details, confirm with the new Vendor Admin that their account information is correct before proceeding — this may indicate you've selected the wrong account.
  • Invitation appears stuck: Check the pending invitation status on the supplier's Administrator panel. The invited colleague must accept before the migration can complete.

What's Next / Related