General Information

• What is Two-Factor Authentication (2FA)?

  Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a unique, time-based one-time password (TOTP) from a mobile authenticator app, ...

• Set up Two-Factor Authentication (2FA)

  Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring a unique, time-based one-time password (TOTP) from a mobile authenticator app, ...

• Help Centre Articles

  Help Center articles make information easily accessible, consistent, and reliable for both customers and internal teams. This guide explains the purpose of our articles and...

• Analytics Dashboards

  Analytics dashboards provide a high-level view of sourcing and contracts activity using graphs, charts, and tables. You can use filters to refine the data, such as viewing ...

• Phone Support

  This article explains how to reach Support through current channels. Use this information to quickly identify the best way to get assistance.SummaryThe Support team is reac...

• View Status Page

  The VendorPanel - a Unimarket Company status pages are the quickest way to identify any reported issues occurring on the platform. By viewing the dedicated status page for ...

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• Introducing Learning Lab

  Learning Lab is Unimarket's training platform. It brings all training into one place, with short modules, role-based learning paths, downloadable guides, and course certifi...

• Understand NOVA: Unimarket’s Next-Generation Source-to-Pay Platform

  NOVA is the modern technology foundation powering Unimarket’s Sourcing, Contracts, and Procurement capabilities. This article explains what NOVA is, what it delivers, and w...

• Coming Together Under Unimarket Brand

  VendorPanel is transitioning under the Unimarket brand by the end of 2025. This article explains what is changing and what is staying the same.PurposeAudience: All users, i...

• Troubleshooting Guide: Log-in / Password Problems

  This guide outlines common causes for log-in and password issues and provides self-resolution steps for the VendorPanel - a Unimarket Company platform.Log-in and Password T...

• Troubleshooting Login Issues (CORE Modules)

  This troubleshooting guide addresses common issues when users cannot log in to their account or find their account has been locked, specifically for organisations with acce...