This article outlines the step-by-step process a Supplier uses to move a previously declined Request back to their active dashboard so they can submit a response.

Prerequisites

The Supplier must have previously chosen to Decline to Respond to a specific Request.

Steps

1. Access Archived Requests

   • Hover over the My Responses tab on the top menubar.

   • Click on the Archived Requests link at the bottom of the dropdown.
     

   • Result: The Supplier navigates to the Archived Requests section, which lists all received requests that have either closed or been declined.

2. Locate the Request

   • Find the specific request in the list they want to reverse the decline for (they can use the Search bar at the top if needed).

3. Initiate Reversal

   • Click on the three vertical dots to the far right of the Request.
     
     

4. Confirm the Reversal

   • A pop-up box will appear asking the Supplier to confirm if they would like to revert the Request back to their dashboard.

   • Click the OK button.

   • Result: The declined decision is reversed.

Results / Validation

The Request will now appear back on the Supplier's homepage, and they will be able to respond to the Request .

What's Next / Related

• To provide this information to a Supplier, direct them to the Supplier's Help Centre article: Reverse a Declined Request.

Troubleshooting

• If the Supplier is having trouble reversing their declined Request, they can contact our Support Team.